REFUND POLICY

At aliveferments.com, we stand behind our commitment to delivering healthy, delicious, and top-notch plant-based fermented foods. While all food sales are final, we understand that unforeseen circumstances may arise. If you happen to receive an incorrect item, a damaged product, or encounter any other issues, please notify us promptly. We kindly request that you reach out to our customer service team, who will gladly assist you.

Please be aware that we cannot accept responsibility for any damage or loss resulting from shipments that are returned or undeliverable due to incorrect address information provided to the carrier.

Our dedicated customer service team is available to address your concerns from Monday to Friday, between 9 am and 5 pm PST. Should you require assistance, please feel free to contact us using the provided link.