At Alive Ferments, we stand behind our commitment to delivering healthy, delicious, and top-notch plant-based fermented foods. While all food sales are final, we understand that unforeseen circumstances may arise. If you happen to receive an incorrect item, a damaged product, or encounter any other issues, please notify us promptly. We kindly request that you reach out via our chat box or contact form, and we will gladly assist you.
Please be aware that we cannot accept responsibility for any damage or loss resulting from shipments that are returned or undeliverable due to incorrect address information provided to the carrier.
Our customer service team is available Monday through Friday, between 9 am and 5 pm PST. Any messages after hours will be responded to the following business day.
WE KEEP FOOD ALIVE!
Naturally fermented living foods for better digestion and stronger immunity.