Privacy Policy

Welcome to aliveferments.com, offered by Alive Ferments LLC (also referred to as “The Company”, “us” or “we”). This Privacy Policy addresses how information is collected, stored, and utilized through our website, aliveferments.com.com (also referred to as "The Website”). This Privacy Policy will also detail how you can access the information that we have and make changes or remove it. By accessing or using our services, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your information, as applicable, as described in this Privacy Policy and the Website’s Terms and Conditions.

This Privacy Policy is issued based upon our good faith efforts to protect your privacy and in conformity with California Business and Professions Code and The EU General Data Protection Regulation (“GDPR”). For EU residents, special considerations may apply as set forth below.

Alive Ferments reserves the right to change this Privacy Policy. See the section entitled “Changes to this Privacy Policy” below.

What data do we collect?

We collect the following data:

• Personal identification information including name, email address, phone number, physical address, billing information, browser type, URL information and IP address.
• Credentials, including your passwords, password hints, and other information for authentication and account access.
• Demographic data, including your date of birth, and location.
• Payment information, including your payment instrument (such as a credit card number) and associated security code in order to process your payments if you make a purchase.
• Data about the products you purchase, including your product type, the serial or batch number located on the back of the product, your purchase date, and the name of retailer from whom you purchased the product.
• Content of the messages you send us, including feedback, product reviews, and information related to return merchandise and warranties.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Access this Website.
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our Website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

• social networks when you reference our products or services;
• partners or affiliates with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities;
• publicly-available sources such as data in the public domain.

How will we use your data?

We collect your data so that we can:

• process your order and manage your account;
• collect any outstanding balance on your account;
• enforce our rights and/or ensure your compliance with our Terms and Conditions;
• disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our site;
• email you with special offers on other products and services we think you might like.
• collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our Website and to understand more about the demographics of our users. In gathering this information, we are able to enhance your experience when visiting our Website (including keeping your preferences and items placed in your shopping cart between visits) and to provide custom, personalized content and information, including targeted content and advertising.
• share your data with third-party vendors, service providers, contractors and agents in connection with the performance of services on our behalf, as needed to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic services. These service providers are prohibited from using your information except as needed to perform our work or as required by law, although we may permit them to use aggregate information which does not identify you or de-identified data for scientific research purposes;
• share your data with our business partners and affiliates in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. For example, we may share information about you with a retailer for purposes of providing you with relevant product support or in connection with a warranty;
• when we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
• Text messaging originator opt-in data and consent will not be shared with any third parties.

How  we store your data

We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline according to generally accepted industry standards

Our store is hosted on Godaddy.com LLC. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All data related to your purchase orders and payment information, including shipping and returns is stored through GoDaddy.com LLCs data storage mechanism and databases. They store your data on a secure server behind a firewall. To learn more about how godaddy.com LLC stores and uses your data, please view GoDaddy's privacy policy at https://www.godaddy.com/legal/agreements/privacy-policy

To protect sensitive information such as your credit card data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you may contact us at info@aliveferments.com.

Marketing

We would like to send you information about our products and services  that we think you might like, as well as our business partners and affiliates in connection with offering, selling or distributing our products, or engaging in joint marketing activities.

If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or sharing your data with our partners.

If you no longer wish to be contacted for marketing purposes, please click here or email us at info@aliveferments.com.

What are your data protection rights?

Alive Ferments LLC wants to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access  You have the right to request copies of your personal data.

The right to rectification  You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure  You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing  You have the right to object to us processing your personal data, under certain conditions.

The right to data portability  You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:info@aliveferments.com

Or write to us: 4907 West Point Loma Blvd, San Diego, CA 92107

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• aliveferments.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, this information is used to determine when to send cart reminder messages via SMS or email.

Privacy policies of other websites

This website may contain links to other websites that are not owned or controlled by us. Our privacy policy applies only to our website.

So if you click a link to another website, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by that website provider. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

California Privacy Rights

If you are a California customer, you have the right to receive, once per year, free of charge, 1) the identity of any third-party company to which we have disclosed your personal information as defined by California’s “Shine the Light” law for that company’s own direct marketing purpose; and 2) a description of the categories of personal information disclosed.  To request this information, please contact us at info@aliveferments.com or the mail address set forth in the section entitled “Contact Us” below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email or mail address.

European Union-GDPR

Additional provisions apply to Personally Identifiable Information (“PII”) collected by Sauce from European Union residents. You may access, update, delete or request we cease the use of your PII for marketing purposes by contacting us at info@aliveferments.com on receiving the above-identified categories of request, exceptions may apply for data maintained:

• Pursuant to any legal or contractual obligation;
• In relation to resolving, defending or enforcing our rights;
• For accurate business and financial reporting.

Any questions concerning our GDPR policies may be directed to: info@aliveferments.com

“Do Not Track” signals

Please note that we currently do not have or participate in any “Do Not Track” frameworks that would allow us to respond to any “Do Not Track” signals in the HTTP header on your browser or mobile application settings.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 2, 2022

How to contact us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@aliveferments.com

Call us at: 1 (619) 883-8132

Or write to us: 4907 West Point Loma Blvd, San Diego, CA