PRIVACY POLICY

Alive Ferments LLC collects and uses personal information to provide its products and services. This Privacy Policy describes the personal information we collect, the purposes for which we use it, the parties with whom we may share it, and your choices with respect to such information. For purposes of this Privacy Policy, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. This Privacy Policy applies to our collection and use of personal information through aliveferments.com (the “Site”) and any related sites, applications, tools, or platforms, as well as through any other means where a link or reference to this Privacy Policy is provided.

To the extent permitted by applicable law, your use of Alive Ferments LLC’s products, services, and the Site constitutes your acknowledgment and/or consent to the practices described in this Privacy Policy.

This Privacy Policy incorporates Alive Ferments LLC’s Terms and Conditions (the “Terms”). Capitalized terms that are not defined in the Privacy Policy have the meaning given to them in the Terms.

What data do we collect?

We collect the following data: Personal data, which may include your name, email address, phone number, physical address, and date of birth; Location data, which may include information collected when you access the Site; Payment data, which may include your credit card information or bank information; Transaction data, which may include order and usage history, the products you purchase, including your product type, the serial or batch number located on the back of the product, your purchase date, and the name of the retailer from whom you purchased the product; Communication data, which may include survey information, marketing preferences, customer service communication, feedback, product reviews, and any other communication sent to or received by Alive Ferments LLC; and Access data, which may include information automatically collected when you access the Site, including your IP address or other device address or ID, web browser and/or device type, hardware, and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site. We do not knowingly collect or maintain information directly from persons under 13 years of age (“children”), and no part of the services is directed to children. If you are under 13 years of age, then please do not use or access the services at any time or in any manner. If we learn that information has been collected through the services from children and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us using the contact information below to request that we delete the information from our systems.

How do we collect your data?
We collect your data:
Directly, for example, when you provide it to us, including when you register for an account, place an order for our products and services, or voluntarily complete a customer survey, provide feedback, or send us an email or other communication; and Indirectly, for example, when you use our products, visit the Site, or reference our products or services on third-party platforms (e.g., social networks) or from partners or affiliates with whom we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.

This may also include information collected via one or more “cookies” when you visit the Site. Cookies are small text files that are stored on browsers or devices by Sites, apps, online media, and advertisements. We use cookies and similar technologies for purposes such as remembering user preferences and settings, determining the popularity of content, delivering, and measuring the effectiveness of advertising campaigns, and analyzing traffic to the Site. You may be able to decline our cookies through your browser settings; however, this may interfere with your ability to use the Site or certain features in the Site. We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use the services we provide to you.

How will we use your data?
We use the data we collect:

For providing our products and services, for example, to create, update, and manage your account, process orders, process payments, generate and send you receipts, enable deliveries, provide our services to you, manage the Site, perform any necessary operations to maintain our services or the Site, and communicate with you regarding our products and services, and/or your account; For providing customer support, for example, to investigate or respond to complaints; For marketing, for example, to market our products and services to you, which may include communications about our products and services, For legal reasons, such as to enforce our rights and/or ensure your compliance with our Terms, to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, legal process, or governmental request, including from law enforcement; and For analytics, for example, to collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our Site and to understand more about the demographics of our users (this enables us to enhance your experience when visiting our Site and to provide custom, personalized content and information, including targeted content and advertising).

When will we share your information? We may disclose your personal information, to be used only for legitimate purposes in keeping with this Privacy Policy, to:

Vendors and service providers, for example, to enable them to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic services; Payment processors and facilitators, for example, to enable payment processing; Cloud storage providers, for example for storing your account information; Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers, for example, to reach or better understand our users and measure advertising effectiveness; Analytics service providers, such as Google Analytics or a similar service, for example, to help us analyze how users use the Site; Professional service providers, such as consultants, lawyers, accountants, and other professional service providers; and Other third parties with your consent.

Alive Ferments LLC may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Alive Ferments LLC may also share your information with others in connection with, or during negotiations of, any merger, sale of Alive Ferments LLC assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another Alive Ferments LLC.

How do we store your data?
We have implemented and maintain reasonable and appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information. Please note, however, that no security measures are perfect or impenetrable. We therefore cannot guarantee and do not warrant the absolute security of your personal information. We retain your personal information for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights.

If you reside outside the United States, please note the personal information we collect about you may not be subject to the same level of protection of personal information as it would be in the jurisdiction in which you reside. You may contact us using the contact information provided below to learn more about the safeguards that apply to your personal information and to request a copy of such safeguards.

How can I opt out of marketing communications? As explained above, we may use your e-mail address or other personal information to send you promotional materials. You can opt-out of receiving promotional communications by following links provided in the messages, by updating your account preferences through the Services, or by contacting us directly at data@aliveferments.com.

Although your request to stop receiving information will be reflected promptly in our database, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics or statistics about our users. To make a request related to your personal information or otherwise exercise your rights, you may contact us using the contact information provided below. In order to fulfill your request, we may require additional information from you. You may decline to share certain information with us, in which case we may not be able to accept your membership or provide you with our services.

How current is this Privacy Policy?

This Privacy Policy was last updated in November 2023. We may update or make other changes to this Privacy Policy from time to time, without notice. We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on this Site or by sending you an email. We recommend revisiting this page periodically to make sure that you have the most recent information regarding our collection and use of your personal information. To the extent permitted under applicable law, we will understand your use of our Site, products, or services after an update to this Privacy Policy to reflect your consent to the practices described in this Privacy Policy. For the avoidance of doubt, disputes arising as considered in this document will be resolved in accordance with the Privacy Policy in effect at the time the dispute arose.

How can you contact us?
To submit a request relating to your personal information or for any questions, comments or concerns about this Privacy Policy please contact us by e-mail at data@aliveferments.com or by mail at 4907 West Point Loma Blvd, San Diego, CA, 92107.

Limitation of Liability
By accessing this Site and/or providing us with your personal information and other data, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of such information.

Visitors from Outside the United States
Alive Ferments LLC operates in the United States, and any personal information collected pursuant to this Privacy Policy may be accessed from and/or stored by Alive Ferments LLC, or those acting on Alive Ferments LLC’s behalf, in the United States. If you use Alive Ferments LLC’s products and services from outside the United States, you acknowledge that your personal information may be transferred to or accessed from the United States, and consent to such transfer or access.